Privacy Policy
1. Introduction
At The Lido Deck Restaurant, accessible via thelidodeckrestaurant.com, we are firmly committed to safeguarding the privacy and personal data of our customers and visitors. Protecting your personal information is not only a legal obligation but also a fundamental part of our commitment to providing a trustworthy and secure experience. We recognize the importance of data protection and respect your right to privacy in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
This Privacy Policy describes how we collect, use, disclose, and protect your personal data and outlines your rights in relation to your information while using our website and services.
2. Scope of This Policy & Data Control
This Privacy Policy applies to all personal data collected through thelidodeckrestaurant.com and any related services, communications, or interactions you may have with us. As the data controller of the personal data you submit to us, The Lido Deck Restaurant determines the purposes and means of processing that information.
For all data-related inquiries or requests, we can be reached at [email protected].
3. Categories of Personal Data We Process
We may collect, use, store, and transfer the following categories of personal data:
a. Usage Data
Information automatically collected from your interactions with thelidodeckrestaurant.com, such as browser type, IP address, operating system, device information, page views, and session duration.
b. Account Data
When you create an account or place an order, we collect your name, billing and delivery addresses, email address, and phone number.
c. Profile Data
Data relating to your preferences, order history, feedback, dietary notes, and behaviors on our website, including interests expressed through your account or during promotional interactions.
d. Communication Data
Records of your communications with us, including support inquiries, reservations, feedback submissions, live chat transcripts, and email threads.
e. Technical Data
Details related to technological configurations, device identifiers, language preferences, and operating environments used to access thelidodeckrestaurant.com.
f. Transaction Data
Information about your reservations or payment transactions, such as order amounts, transaction IDs, payment methods, and delivery addresses.
g. Preference Data
Marketing and communication preferences, opt-in or opt-out status for promotional content, and interests you indicate in our products or services.
4. Legal Bases for Processing Personal Data
We rely upon the following legal bases to lawfully process your personal data:
– Consent: Where you have given clear and explicit permission—for example, subscribing to our newsletter.
– Contractual Necessity: To fulfill a contract with you, including processing orders or managing reservations.
– Legal Obligation: To comply with applicable laws and regulations.
– Legitimate Interest: Where necessary for our business operations, such as analyzing website traffic to improve service usability, while always ensuring your rights and interests are not overridden.
5. Your Rights
Under the GDPR, CCPA, and applicable data protection laws, you have several rights regarding your personal data:
– Right of Access: You can request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data, where legally permissible.
– Right to Restrict Processing: You have the right to limit how your data is processed under specific circumstances.
– Right to Data Portability: You can request your data in a commonly-used, machine-readable format for transfer to another service.
To exercise your rights, you may contact our team at [email protected].
6. Security Measures
We implement rigorous technical and organizational measures to ensure the security of your personal information. These include:
– End-to-end encryption of sensitive data during transmission.
– Strong access controls that limit employee access to personal data.
– System redundancy and encrypted backups to protect against data loss.
– Data protection training for staff to promote secure information handling practices.
7. International Data Transfers
Where your personal data is transferred outside your jurisdiction (e.g., to cloud service providers in other countries), we ensure such transfers comply with international legal standards. This includes the use of EU Standard Contractual Clauses and equivalent mechanisms to ensure data is transferred securely and lawfully.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal, regulatory, and operational requirements:
– Usage Data: Retained for up to 24 months to analyze and improve service performance.
– Account & Profile Data: Retained for the duration of your active account and for a period of 36 months thereafter, unless otherwise requested.
– Transaction Data: Maintained for 7 years as required by taxation and financial regulation.
– Communication Data: Stored for up to 24 months to manage support history, improve service, and handle potential disputes.
– Marketing & Preference Data: Retained until you withdraw consent or unsubscribe.
9. Cookie Policy
We use cookies and similar technologies on thelidodeckrestaurant.com to enhance user experience, analyze site traffic, and personalize content. Cookies used include:
– Essential Cookies: Necessary for website operation (e.g., logging in, placing orders).
– Functional Cookies: Remember choices such as language or location preferences.
– Analytics Cookies: Help us understand how visitors interact with our site via tools like Google Analytics.
– Performance Cookies: Monitor website performance and improve function.
10. Cookie Management & Compliance
We comply with relevant cookie and data privacy regulations, including GDPR and CCPA:
– EU users are prompted for consent before non-essential cookies are activated.
– You may opt-out of analytics or marketing cookies at any time via our Cookie Settings panel or browser preference tools.
– California residents may opt out of the sale of personal information by contacting us at [email protected] or using the “Do Not Sell” feature where available.
11. Children’s Privacy
We do not knowingly collect or process data from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact [email protected] so we may take appropriate action, including removal of their information.
12. Policy Updates
We may revise this Privacy Policy to reflect changes in legal requirements, technology, or our practices. Changes will be posted on thelidodeckrestaurant.com, and material changes may be communicated to you via email or account notification. We encourage you to review this policy periodically to remain informed.
13. Contact Us
For privacy-related questions, data access requests, or to exercise any of your legal rights, please contact us at:
Email: [email protected]
Website: https://thelidodeckrestaurant.com
We are committed to complying with applicable data protection laws and ensuring that your privacy is fully respected. You are encouraged to contact us with any privacy concerns, and we will respond promptly and transparently.